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Sears In Glendale California cheats my daughter in a oil change.
My daughters getting ready to drive off to college, she takes her car to Sears in Glendale California to get her oil changed in her car. She waits over and hour pays the bill drives home parks the car. She leaves with her mother in a different car to do some final shopping.
The next day we pack her car at 6am. I check the oil to make sure they filled it to the top of the dip stick. The oil was black like they never change the oil. She has to leave that day to go back to college so I no longer have that car at home.
I go to the Sears automotive department that morning to let them know I don't believe they change the oil in my daughters car or maybe they change the oil but not the filter because there is no way the cars oil should be black driving it back home 4 miles. The rep at the counter said the manager wasn't there and she would call me when she got in that day. I never received a phone call. I called the next day at 2:30 he said the manager had already left for the day and that they checked the video and the oil had been changed.
I said I don't believe that and I wanted to see the video and still wanted to talk to the manager. It has been more then a week and I have yet to hear from anyone at Sears. So beware check your oil before you leave Sears ask for your old parts on any auto repairs even if you don't plain to take the parts with you, just to inspect.
In this case if Sears had change her oil and had a video of their service department doing the work you would think they would not only be willing to show me the video but the manager would have been willing to call and defend the work of her employees.
BEWARE OF SEARS AUTOMOTIVE DEPARTMENTS AND CHECK YOUR OIL BEFORE YOU LEAVE. This seems to be a rip off don't trust them. ONCE AGAIN CHECK YOUR OIL BEFORE LEAVING.